How to make deposits and withdrawals in the Crypto.com App in the US

Your guide to cryptocurrency and fiat deposits and withdrawals in the Crypto.com App.

Key takeaways:

• The Crypto.com App allows users to easily deposit and withdraw both fiat and cryptocurrency assets, offering a variety of methods tailored to different currencies and jurisdictions.
• Fiat deposits can be made via bank transfer or directly through the App using payment methods like credit cards, Apple Pay, or Google Pay, with options available for multiple currencies including USD, EUR, and GBP.
• Crypto deposits involve transferring tokens from external wallets to the Crypto.com App, with a step-by-step process for securely sending and receiving assets.
• Withdrawals in the App can be conducted in either fiat or cryptocurrency, with detailed instructions depending on the type of currency and destination, whether to a bank account or an external crypto wallet.

How to make deposits and withdrawals in the Crypto.com App

Users can easily deposit and withdraw both cryptocurrency and fiat assets in the Crypto.com App. Below is a walkthrough of the different options available and how they work.

Deposits in the Crypto.com App in the US

Fiat deposits in the App

Users have several options to deposit fiat currency like US dollars, British pounds, or euros in the App. These include sending funds via bank transfer or buying cryptocurrency directly with a card, Google Pay, or Apple Pay.

For users in the US, you're able to set up a USD wallet and deposit and withdraw US Dollars.

How to set up your USD wallet and deposit funds

1. Go to ‘Cash’ from the ≡ Menu button, OR tap Deposit > Cash, OR tap Accounts > then under the Cash header tap ‘Open’.
2. Review and accept User Agreements and Terms & Conditions
3. Tap continue
4. Submit and verify your SSN and residential address. You might need to upload a proof of address

You can then top up your USD account with the following options:

• Instant Deposit
• ACH Bank Transfer
• Wire Bank Transfer
• Early Direct Deposit
• PayPal
• Debit card
• Apple Pay
• Google Pay

Bank transfers are always free with us, though your bank may charge a separate fee.

Buy Crypto instantly with a card

Alternatively, users can use their card or mobile pay options. To buy crypto with a credit or prepaid card, follow these steps:

Tap ‘Buy’ and select the currency of choice (e.g., CRO) to purchase.

1. Add the credit/prepaid card information on the screen that follows, which will create a secure link to Crypto.com’s payment gateway.
2. Please follow the on-screen instructions, entering card details (card number, name on the card, expiry date, and the CVV code located on the back of the card).
3. To verify the card, a small amount of €0.10 (or local equivalent) will be temporarily held for up to seven (7) days and won’t be charged — please confirm this transaction in order to complete the process.
4. Once complete, return to the CRO or crypto Wallet under the Accounts page, tap the BUY button, enter the desired amount, and select the credit/prepaid card as the source of funds.
5. Confirm the transaction with a passcode or fingerprint, and the transaction will be processed.

Check our FAQs on how to buy crypto with a card here.

Buy Crypto instantly with Apple or Google Pay

To buy crypto with Google or Apple Pay, simply select them as a payment method after selecting the cryptocurrency of choice and tapping the Buy button. Then acknowledge the ‘card fee’ and tap continue. 

Crypto deposits in the app

Depositing crypto means users will be sending tokens from another wallet to their Crypto.com App, which doubles as a wallet. Follow these simple steps in the Crypto.com App:

1. Tap Deposit > Crypto.

2. Select the cryptocurrency to deposit.

3.  A pop-up will appear with the deposit address and its QR code. Then, switch back to the wallet in which to deposit from.

4. Copy and paste the address to the crypto wallet (or scan the QR code) as the receiving address. Note that users can also send it to themselves or friends by tapping the ‘Share’ button.

5. Select the amount of crypto to deposit and submit/broadcast the transaction. Remember, to transfer ERC-20 tokens, users must have some ETH in their wallet to pay the transaction fees.

For those making their first deposit to their Crypto.com account, we recommend trying to send a small amount of crypto first to become familiar with the process.

Withdrawals from the Crypto.com App in the US

There are several ways users can withdraw their assets from the App, both in crypto and fiat currencies. Below we walk through the necessary steps.

Fiat withdrawals from the app

It's simple to withdraw funds from your Crypto.com account.

1. Open the Crypto.com App. Go to 'Accounts' and tap 'USD Account'
2. Tap ‘Withdraw’
3. Review the submission process, and tap ‘Got it’
4. Select the bank account that you are withdrawing the funds to
5. Enter the withdrawal amount
6. Review and confirm the withdrawal request

Remember, if you hold assets, you'll need to sell them before you can withdraw the cash amount. Check our FAQs for more details on fiat withdrawals, including limits and fees.

Crypto withdrawals in the app

If instead users want to withdraw crypto from their Crypto.com App to another crypto-compatible wallet, follow these steps:

On the Accounts tab, tap Crypto Wallet > Transfer > Withdraw.

1. Select the cryptocurrency to withdraw (e.g., CRO)
2. Select either External Wallet, Crypto.com Onchain, or Crypto.com Users as a destination
3. If External Wallet is selected, tap on ‘+ > Wallet Address’ to whitelist a new native CRO address
4. Fill out the native CRO address, Wallet Name, and memo field if withdrawing to another exchange
5. Tap on ‘No memo required for my Wallet’ if withdrawing to a decentralised wallet.
6. Proceed with the withdrawal after whitelisting the native CRO address

Withdrawals vary depending on which currency is being sent. Also see the withdrawals FAQs for more information on BTC, ETH, and other currencies.

Important information:This is informational content sponsored by Crypto.com and should not be considered as investment advice. Trading cryptocurrencies carries risks, such as price volatility and market risks. Before deciding to trade cryptocurrencies, consider your risk appetite. Services, features and other benefits referenced in this article may be subject to eligibility requirements, token holdings, and may change at the discretion of Crypto.com.

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