Scheduled System Maintenance for the Crypto.com App

Commencing on 4 July 2023

System maintenance for the Crypto.com App is scheduled to commence at 23:00 UTC on 4 July 2023 and other Crypto.com platforms are expected to take approximately three hours. Subscribe to our Status Page for the latest updates. 

The following services will be affected during the scheduled system maintenance:

Crypto.com App

All features and services in the Crypto.com App will be temporarily unavailable during system maintenance: 

• Logging in and signing up will be temporarily unavailable
• Trading, including any crypto purchase, Recurring Buy, and Target Price Order will be temporarily unavailable
• UpDown Options will be temporarily unavailable. Existing open positions may be knocked out and users will not be able to place trades to proactively close them. 
• Fiat Wallet deposits and withdrawals will be temporarily unavailable
• Transfers via ACH may experience a delay
• The Crypto.‌com Visa Card will still be functional, but spending rewards and the display of users’ latest transaction history will be delayed until the maintenance period ends
• Spending Power will be temporarily unavailable
• Pay Shops, Gift Cards, Airtime, and the Crypto.com Pay checkout method at merchants will be temporarily unavailable

Rewards distribution for Supercharger, Missions, University, Badges, Card (spending rewards), Pay and Earn will be delayed until the maintenance period ends. Any accrued rewards will not be impacted. Please note that the aforementioned features are subject to jurisdictional restrictions. 

Crypto.com Exchange

New users will not be able to sign up using their email or Crypto.com App account during the maintenance period. Existing users can login via their email but not the Crypto.com QR code. 

Password and biometric login details cannot be changed during the maintenance period. Cryptocurrency deposits or withdrawals between the Crypto.com Exchange and Crypto.com App, and on-chain deposits or withdrawals from the Exchange to external wallets, will be temporarily unavailable. Fiat deposits and withdrawals are available but may experience some delays.  All other services will remain functional. 

DeFi Wallet

Users will not be able to connect the Crypto.com DeFi Wallet to the Crypto.com App during the maintenance period. If you have connected your DeFi Wallet account to your Crypto.com App account, please check the connection after maintenance ends and reconnect it if necessary. 

Crypto purchases and the Crypto.org Bridge will be temporarily unavailable. All other services will remain functional.

Crypto.com NFT 

Users will not be able to log in via the Crypto.com App or using the QR code during the maintenance period. However, users can still log in by using their email address. Account balance payouts and purchases via Crypto.com Pay will be temporarily unavailable. All other services will remain functional.

Crypto.com Price

Users will not be able to sign up or log in via the Crypto.com App during the maintenance period. Buying and trading on the Crypto.com App via the price website will be temporarily unavailable. All other services will remain functional.

Pay for Business

Merchants will not be able to log into the dashboard, and settlements will be temporarily unavailable during the maintenance period.

Please refer to status.crypto.com for all the latest updates.

Rest assured that all users’ funds and assets will remain safe, as always. Thank you for your support and understanding.